Acme Life Insurance
Operations Command Centre · Renewal MIS — Home Loan Policies
Renewal Rate Today
1.8%
94.2%
Target: 95%
Baseline 85-90% → 95-96% target
Policies Due This Month
0%
47,823
Home Loan cohort
₹86.4 Cr premium at stake
Renewed Today
12.4%
1,284
vs yesterday
₹2.31 Cr collected
WhatsApp First-Touch
78%
78.0%
vs 0% pre-Evitar
Multilingual auto-routing
AI-Resolved (no human)
35%
43.0%
vs 8% last month
Compliance-safe deflection
Cost per Renewal
84%
₹34
vs ₹218 baseline
84% reduction
Renewal Funnel — This Month
Home Loan cohort · 47,823 policies due · agentic flow Apr 1 – Apr 17
Live
Language Mix — WhatsApp Sent Today
47,823 messages · 7 languages
Hindi42%
English24%
Tamil11%
Telugu9%
Kannada8%
Marathi4%
Others2%
Channel Performance — Last 7 Days
Renewal rate % by channel
WhatsApp AI
Voice Bot
Human Agent
Top Objections Captured — This Week
Voice of customer · auto-clustered from 9,881 conversations
| Objection | Count | Trend | AI Resolution |
|---|---|---|---|
| Premium too high | 2,847 | 12% | 34% |
| Need to discuss with spouse | 2,134 | 8% | 61% |
| Already renewed elsewhere | 1,023 | 4% | 12% |
| Discount query | 3,421 | 18% | 89% |
| Claim settlement concern | 456 | 0% | 23% |
Campaign ROI — Active Cohorts
Premium recovered vs orchestration cost · MTD
| Cohort | Volume | Renewed | Revenue | Cost | ROI |
|---|---|---|---|---|---|
| Home Loan 30-day | 12,847 | 11,234 | ₹2.08 Cr | ₹4.30 L | 48× |
| Term Life 30-day | 8,234 | 7,123 | ₹1.42 Cr | ₹2.80 L | 50× |
| Health 15-day | 4,512 | 3,234 | ₹78.00 L | ₹1.50 L | 52× |
| NRI 45-day | 1,287 | 1,189 | ₹34.00 L | ₹42.0K | 81× |