Acme Life Insurance
Operations · Team Leader — Live Floor monitoring
Live Floor
20 agentsClick a tile to monitor
Anita Sharma
LiveHindi · Sunita K. · AML-HL-44219
Alerts & Interventions
Last 60 minutes · live feed
DND number attempted — CALL BLOCKED
Deepak Tiwari
Number on TRAI 1060 registry. Auto-blocked by Compliance Guard before dial.
Unauthorised fee waiver promised
Faisal Khan
Live call · agent offered 10% waiver without manager approval. Section F flag rising.
STAR signal — 5th consecutive perfect compliance
Anita Sharma
100% on Section F across last 5 reviewed calls today. Pair candidate for coaching.
3rd call without objection handling
Sameer Gupta
Pattern: drops after first objection. Coaching recommended before next shift.
WhatsApp fallback triggered for 247 unreachable leads
Voice attempts exhausted. Multilingual templates dispatched in Hindi · English · Tamil.
Conversion below floor median for 5th day
Riya Banerjee
Today: 7% vs floor 14%. Lead-quality skew suspected on her queue.
Warm handoff #847 closed successfully
Priya Menon
WhatsApp AI → Priya · ₹24,800 premium captured · 3 min handle time.
Hindi voice-bot model refreshed
v3.2 deployed · 0.4s latency improvement on Tier-2 city accents.
Pitch energy drop detected mid-shift
Karan Mehta
Sentiment score fell from 0.72 → 0.41 after lunch. Recommend short break.
Tamil renewal closed — ₹32,400 captured
Vikram Iyer
First-call resolution · no callback required · NPS feedback pending.